Planned Expertise
Customers who live in affordable housing rightly expect high-quality, safe and comfortable homes to live in.
We work in partnership with social landlords to maintain and improve existing homes, helping residents live in warmer, safer and more energy-efficient properties. Through planned maintenance, retrofit and investment programmes, our highly skilled workforce enhances the quality and performance of homes while minimising disruption to residents' daily lives.
Understanding the needs and priorities of residents is central to how we work. As official members of TPAS, we are committed to meaningful resident engagement and supporting communities through periods of change and investment. Our dedicated Resident Liaison Officers often live within the communities they serve, providing a familiar and trusted point of contact throughout the delivery of works.
Based locally and readily accessible to residents, they provide regular updates, organise community engagement activities and offer practical advice and support when it is needed most. By listening to residents and working closely with social landlords, we help ensure improvements to homes and neighbourhoods deliver lasting benefits for the people who live there, creating better homes, better lives and stronger communities.
Component Replacement
To keep homes in a good condition, we carry out stock condition surveys, inspections and investment planning to help prioritise the work across entire communities.
Our activity includes replacing kitchens, bathrooms, windows, doors and central heating systems when they reach the end of their lifespan, helping to minimise fuel bills and reduce fuel poverty for residents.
Retrofit
Our specialist retrofit team help customers to address resident fuel poverty and meet zero carbon targets across their housing stock.
Our services include:
- Stock assessment & screening to PAS 2035 requirements
- Evaluating current energy use across your portfolio
- Providing bid support to apply for retrofit funding
- Providing a Retrofit installer service using our direct workforce who are PAS 2030, MCS and Trustmark accredited
Our retrofit work has included:
- EWI / CWI / IWI / Loft Insulation / Flat Roof Insulation
- Renewable energy, including PV (inc battery storage) and Air Source Heat Pumps
- LED lighting
- Boiler upgrades, heating controls and electric heating
- Ventilation and draught proofing
- Energy efficient windows & doors
Compliance (fire doors, FRAs)
We help social landlords meet evolving regulatory, safety and quality requirements, ensuring residents have safe, secure and well-maintained homes. Through our expertise in asset investment, building safety and compliance programmes, we support the delivery of high-quality homes and services that meet the expectations of both residents and regulators.
This includes supporting compliance with:
- Consumer Standards, helping ensure homes are safe, warm, well maintained and residents are listened to and supported.
- Building Regulations and statutory compliance requirements across existing homes and neighbourhoods.
- High Risk Building obligations, including building safety improvements, communal area upgrades and external remediation works.
- Fire safety requirements, including Fire Risk Assessments (FRAs), fire door replacement programmes, gas and electrical safety testing, asbestos management and smoke alarm installation and replacement.
- Tenant Satisfaction Measures (TSMs), supporting improved resident experience, engagement and service delivery outcomes.
By combining compliance expertise with a resident-first approach, we help social landlords protect their assets, enhance building safety and deliver better homes and better lives for the communities they serve.
